Sponsoring Company: Simulation Curriculum

Experience Simulation Curriculum’s award-winning Starry Night Curriculum featuring classroom-ready, standards-based, interactive lesson plans. Covers grades K-4, 5-8 and 9-12 with engaging simulations, jaw-dropping interactions, activities and comprehensive teacher support resources!

Sponsoring Company: STEMscopes by Accelerate Learning

Let’s explore several intervention strategies to help struggling students in STEM. Let's move beyond differentiation and scaffolding. Come learn other proven intervention techniques to help students. Let’s modify our traditional outreach to connect with students so that they gain greater understandi

SPEAKERS:
Stacey O'Connor (STEMscopes by Accelerate Learning: Houston, TX), Ashley Mathis (STEMscopes by Accelerate Learning: Houston, TX)

Sponsoring Company: Amplify

High quality instructional materials are essential for equitable access to science, but materials are only the start of the instructional journey! Examine the importance of YOUR role as a teacher in leveraging NGSS-designed curriculum to inspire your students to figure out phenomena.

Sponsoring Company: BIOZONE Corporation

Discover BIOZONE WORLD - a new platform bringing all our digital resources together for easy access and delivery. Incorporating BIOZONE’s eBooks with our rich collection of presentation slides, 3D models & curated videos, it provides powerful options for delivering your high school science programs.

Sponsoring Company: Discovery Education, Inc.

Start your day with the Discovery Education team as they take you on a high energy and hands-on immersion into the wonderful world of Phenomena!

Sponsoring Company: Savvas Learning Company

What's so phenomenal about phenomena? Join the Savvas science team for an engaging, hands-on workshop as we explore the purpose of phenomena, the power of using it to drive your instruction, and the way it will support your students as they bring their own life experiences into your classroom.

SPEAKERS:
Jessi Davis (Savvas Learning Co.: Paramus, NJ)

Sponsoring Company: LaMotte Company

Water is the single most valuable resource essential for life on Earth, yet is subject to increasing scarcity, pollutants, and overuse. The Tapwater Tour curriculum make the real-world connection between the phenomena explored in the lesson and actual hands-on laboratory activities.

SPEAKERS:
Joseph Evans (Kent County High School: Worton, MD)

Sponsoring Company: Activate Learning

Asking questions and defining problems provides students with an authentic and meaningful entry point into science and engineering. Experience a puzzling chemistry phenomenon and learn how to elicit, organize, and revisit students’ questions so that students feel ownership over their own learning.

SPEAKERS:
Tracy Marmolejo (Activate Learning: Greenwich, CT)

Sponsoring Company: Flinn Scientific

The persistence of laboratory incidents injurious to high school students demonstrates the need for work towards implementing strong safety cultures in our school science labs. Please join us to learn about simple things you can do to make the laboratory a safer environment for your students.

Sponsoring Company: Great Minds

In this workshop, participants are introduced to a 5th grade module on Earth Systems to uncover a new process for developing models in science and see how the communication of ideas through models and sketches increases opportunities for student engagement.

Sponsoring Company: Simulation Curriculum

Join us as we use Simulation Curriculum’s Layered Earth to investigate Geology including Plate Tectonics and Meteorology including Weather & Climate using our amazing interactive Earth simulator to engage and excite students!

Sponsoring Company: Bozemanscience.com, Inc

Paul Andersen will demonstrate how to use targeted mini-lessons to explicitly teach the concepts (CCCs) and practices (SEPs) of the NGSS. You will learn the main elements of an effective science mini-lesson and be provided examples of mini-lessons to deliver to your students. For grades K-12.

Sponsoring Company: STEMscopes by Accelerate Learning

Engage in strategies to help your English Learners (EL) population make sense of science concepts and apply their science knowledge to real-world applications. We will explore a variety of strategies for differentiating instruction so that ELs can build their ability to communicate science concepts.

SPEAKERS:
Stacey O'Connor (STEMscopes by Accelerate Learning: Houston, TX), Suzan Morris (STEMscopes by Accelerate Learning: Houston, TX)

Sponsoring Company: Amplify

How can a phenomena-based NGSS curriculum promote sensemaking in science and also support language development? See how embedded supports in well-designed instructional materials, along with teachers’ best practices, can create a successful science learning environment for Multilingual Learners.

Sponsoring Company: Savvas Learning Company

Scientific literacy is vital to economic and public health and security. How can we respond to forces that undermine public understanding and trust in science. We will then explore online resources and individualized teaching strategies that can overcome these challenges in our classrooms.

SPEAKERS:
Joseph Levine (Science Writer and Producer: Concord, MA)

Sponsoring Company: Activate Learning

Explore the teacher’s side and experience the student side of our IDE. While engaged in an OSE lesson we'll explore the Teacher Edition’s and its structure while also experiencing the different features that students have available to use in their interactive student edition.

SPEAKERS:
Jen Gutierrez (IntegratedSTEMk12, LLC: Chandler, AZ)

Sponsoring Company: Estes Industries

Empower your students to become confident problem solvers by providing hands-on STEM experiences that improve their resilience and motivation through trial and error. Build a free rocket with us and walk away with great strategies to use in your classroom!

SPEAKERS:
Nicole Bayeur (Estes Industries: , United States)

Sponsoring Company: Discovery Education, Inc.

Built exclusively for Florida, learn about the Discovery Education K-8 Florida Science Program delivers active science lessons designed based on the Statewide Science Assessments. Pre-registration is required and a light lunch is served first come first serve. Pre-register at bit.ly/de-at-nsta-2023

Sponsoring Company: Great Minds

In this workshop, participant explore parts of a 4th grade module on Energy to see how hands-on experiences and other modes of discovery enable students to build knowledge and gather personally meaningful evidence to support their scientific explanations.

Sponsoring Company: Savvas Learning Company

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SPEAKERS:
Michelle Forsythe (Texas State University: San Marcos, TX)

Sponsoring Company: The National WWII Museum

When students investigations began with a real story from history, with true situations and high stakes, science learning can be everything we want it to be. Learn about using our free activities to teach science the NGSS way, and integrating science. literacy, and social studies.

Sponsoring Company: Stile Education

The NGSS calls for a shift from knowing to doing. This includes analyzing real-world data and using that analysis to create models. Join us as we talk about tangible classroom strategies that meaningfully improve students' skills with data and receive the award-winning game, CHARTY PARTY!

SPEAKERS:
Julianna Jimenez (Stile Education: Los Angeles, CA), Hailey Vogel (Head of Teaching and Learning: Los Angeles, CA)

Sponsoring Company: Phenomenon Science Education

We will explore what phenomena are through hands-on activities specific to your grade band. We will look at examples and non examples of phenomena and use criteria to figure out the differences.

SPEAKERS:
Joshua Smith (Phenomenon Science Education: Amherst, MA)

Sponsoring Company: Activate Learning

Engage in a PRIME lesson to see modeling scaffolds that support student discussions and literacy strategies in the context of science. Experience incorporating academic language in written responses and oral discourse in conjunction with investigations using an interactive word wall.

Sponsoring Company: TCI

Join TCI in this interactive session to learn how to integrate language skills while guiding students in developing their science knowledge.

SPEAKERS:
Brian Thomas (TCI: Mountain View, CA)

Sponsoring Company: Discovery Education, Inc.

Learn how Discovery Education supports Texas educators with a Texas 2-Year Science Package that is fully aligned to TEKS and includes Mystery Science. Pre-registration is required and a light lunch is served first come first serve. Pre-register at bit.ly/de-at-nsta-2023

Sponsoring Company: Vernier Science Education

Discover hands-on activities using temperature probes and other Vernier sensors that will excite your students. See how age-appropriate, sensor-based experiments teach students about data collection and analysis—practices that promote scientific inquiry, build STEM literacy, and boost test scores.

SPEAKERS:
David Carter (Vernier Science Education: Beaverton, OR)

Sponsoring Company: STEMscopes by Accelerate Learning

Looking for an engaging and innovative way to get your students to understand the meaning of a word? Experience ways to zoom in and zoom out of science content using a variety of differentiated strategies. Take these ideas straight back to your classroom for immediate use or for interventions.

SPEAKERS:
Susan Arnette (STEMscopes by Accelerate Learning: Houston, TX)

Sponsoring Company: Carolina Biological Supply Company

Why is science discourse important? How does it impact improving equity in a science classroom? How do teachers implement this strategy? Learn the answers to these and other questions as you explore engaging (STCMS) lessons from the Smithsonian. Leave with resource materials.

SPEAKERS:
Cory Ort (Carolina Biological Supply Co.: Burlington, NC)

Sponsoring Company: Savvas Learning Company

Professor Michael Wysession will use a modern revision of an ancient concept (the Japanese “Ikigai”) to help teachers take a deep look at their teaching careers and (potentially) rediscover the balance of rewards (personal, societal, financial) of the teaching profession.

SPEAKERS:
Michael Wysession (Washington University in St. Louis: Saint Louis, MO)

Sponsoring Company: Legends of Learning

Have fun building a catapult to launch cows and learning about trajectories. After this presentation, you’ll walk away with techniques to bring an engaging gaming experience to your classroom, which your students will explore science and engineer practices through.

Sponsoring Company: Activate Learning

Using the storyline approach, a logical sequence of lessons motivated by students’ questions arising from their interactions with phenomena, we’ll navigate through the OSE model using the five routines to help students achieve the objectives and actively work through the sense-making process.

SPEAKERS:
Jen Gutierrez (IntegratedSTEMk12, LLC: Chandler, AZ)

Sponsoring Company: Discovery Education, Inc.

Looking to level up your teaching and learning toolkits? Don't miss this highly-rated session! Join Discovery Education as we unveil seven things that you didn’t know about your FAVORITE science learning platform, and one thing you probably did! Pre-register at bit.ly/de-nsta-2023

Sponsoring Company: STEMscopes by Accelerate Learning

If you're using STEMscopes (or wanna-be), this session is for you. Come see the most popular digital curriculum during this session. Discover assessment packages, streaming videos with activities, coding with app building, hands-on engineering projects, STEM teacher certification, and much more.

SPEAKERS:
Leslie Spaeny (STEMscopes by Accelerate Learning: Houston, TX), Suzan Morris (STEMscopes by Accelerate Learning: Houston, TX), Susan Arnette (STEMscopes by Accelerate Learning: Houston, TX), Ashley Mathis (STEMscopes by Accelerate Learning: Houston, TX)

Sponsoring Company: Carolina Biological Supply Company

How do crosscutting concepts link the ideas and practices of science across different domains and over time? We will show you practical examples to see how crosscutting concepts provide a foundation for student sensemaking of phenomena and problems. Leave with classroom resources.

SPEAKERS:
Hoover Herrera (Carolina Biological Supply Co.: Burlington, NC)

Sponsoring Company: Savvas Learning Company

Come hear how you can easily and effectively incorporate nature of science in your lessons through numerous strategies and examples.

SPEAKERS:
Jesse Wilcox (University of Northern Iowa: Cedar Falls, IA)

Sponsoring Company: Discovery Education, Inc.

Join Discovery Education, Mystery Science, and Pivot to unlock student-centered, inquiry-based learning opportunities that transform your ordinary science lesson to a phenomenal experience for students in a fun escape activity! Spots are first come first serve; pre-register at https://bit.ly/de-at-nsta-2023

Sponsoring Company: Kognity

Come experience the best of pedagogy and technology for your high school science classroom! Our digital-first platform is designed for real-world application, elevating students’ natural curiosity about the world around them through the investigation of real-world phenomena.

Sponsoring Company: Propello

In this workshop, Propello's team of NGSS curriculum experts will provide an overview of the cross-cutting concepts, how they help students make sense of science phenomenon, and share tips and techniques for embedding cross-cutting practice into all of your science lessons.

SPEAKERS:
Justice Ejike (Educator), Lisa Thayne (Lead Program Manager, Science: Murfreesboro, TN), Julie Waid (Propello: Austin, TX)

Sponsoring Company: ExploreLearning

This interactive session will explore a digital interface that develops models to capture students' thinking when designing and testing solutions to real-world problems. We will immerse ourselves in solving a puzzling STEM Case to develop a model and use it to optimize a solution.

SPEAKERS:
Lauren Chiota (Learning Designer), Jared Jackson (Director of Production: Decatur, GA)

Sponsoring Company: Werkz Publishing Inc.

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SPEAKERS:
Pamela Gullotti (US Lead Sales Team & Trainer), David Gentry (Stem Teacher: , NC), Amanda Hightower (4th grade Math and Science: , NC)

Sponsoring Company: Simulation Curriculum

Experience Simulation Curriculum's newest addition - Interactive Anatomy & Physiology - for grades 9-12. See the jaw-dropping interactive anatomy simulator with its 40+ lesson plans, simulations and images along with complete teacher resources.

Sponsoring Company: BIOZONE Corporation

BIOZONE's innovative interactive worktext approach is a departure from traditional textbook learning, providing flexible, engaging, student-centred resources. Teacher Toolkit helps teachers plan, deliver and assess NGSS and AP programs. Attendees receive a FREE print copy and a 1-year eBook license

Sponsoring Company: Savvas Learning Company

Take on the role of a consultant for NASA to design a system to model a rocket launcher. This challenge will highlight tools to support Gender Equity, Economically Disadvantaged Youth, English Learners, Students with Disabilities, and Advanced and Gifted Learners.

SPEAKERS:
Jessi Davis (Savvas Learning Co.: Paramus, NJ)

Sponsoring Company: STEMscopes by Accelerate Learning

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SPEAKERS:
Leslie Spaeny (STEMscopes by Accelerate Learning: Houston, TX), Ashley Mathis (STEMscopes by Accelerate Learning: Houston, TX), Susan Codere (CREATE for STEM Institute, Michigan State University, Retired), Cory Miller (CREATE for STEM Institute, Michigan State University: East Lansing, MI), Joseph Krajcik (CREATE for STEM Institute, Michigan State University: East Lansing, MI), Angela Campana (Accelerate Learning, Inc.: Houston, TX)

Sponsoring Company: Discovery Education - Pivot Interactives

As teachers, if we limit science practices to ‘lab days’ are we missing opportunities? Find new ways to effortlessly integrate the science practices, like asking questions, using models to generate data, carrying out investigations, and analyzing data, into all parts of the instructional cycle.

Sponsoring Company: School Specialty - FOSS

Students need to experience and make sense of relevant science phenomena that connect to and define standards—a challenging task for teachers. Learn strategies for providing direct experience with phenomena, guiding students to constructing explanations, and developing models with the FOSS program.

SPEAKERS:
FOSS Project Staff (The Lawrence Hall of Science: Berkeley, CA), Brian Campbell (The Lawrence Hall of Science: Berkeley, CA)

Sponsoring Company: Texas Instruments

The number 1 sensor in most science departments is the temperature probe. Probes make it easier for students to quickly and reliably collect data so they can spend more time making sense of it. Come to this session and meet, "The Lord of the Probes"!

Sponsoring Company: Amplify

Elementary students deserve science! Experience a research-based approach to teaching science that leverages the mutually supportive aspects of science and literacy, and explore how this approach can help you increase instructional time for science while also meeting ELA goals.

Sponsoring Company: PASCO Scientific

Help students develop a better understanding of mole ratios, stoichiometry, and limiting reactants through this hands-on activity using household chemicals and a Wireless Pressure Sensor.

Sponsoring Company: Savvas Learning Company

We will explore the ways in which a curriculum built around the Covid-19 virus can help students to explore some of the most basic processes in biology. The emergence and spread of this virus will be used to demonstrate important principles in evolution, genetics, molecular and cell biology.

SPEAKERS:
Kenneth Miller (Brown University: Providence, RI)

Sponsoring Company: Kendall Hunt

Anchored Science by Mi-STAR is a middle school science curriculum motivated by a vision for the future in which science including engineering practices is taught and learned as an integrated body of knowledge that is applied to address societal issues. Attend this session to learn more.

SPEAKERS:
Teresa Rockwood (Science Curriculum Specialist: , TX)

Sponsoring Company: STEMscopes by Accelerate Learning

Looking for ways to increase student ideas in the development of investigative phenomena? We will work in collaborative teams to develop a driving question board. Let’s discuss the types of phenomena and how they can be used effectively in the STEM classroom. Bring relevancy to students’ lives!

SPEAKERS:
Suzan Morris (STEMscopes by Accelerate Learning: Houston, TX), Angela Campana (Accelerate Learning, Inc.: Houston, TX)

Sponsoring Company: Discovery Education, Inc.

Take your instruction to Mach 10 with student-centered, inquiry-based learning opportunities from Discovery Education and Mystery Science that will activate background knowledge in the first 30 seconds of your lesson. Seats first come first serve; pre-register at bit.ly/de-nsta-2023!

Sponsoring Company: School Specialty - FOSS

The convergence of language, literacy, and science lands squarely in the science and engineering practices. Engage in a hands-on learning experience and discussion as we explore strategies and tools that support student engagement in the practices and focus on literacy and language development.

SPEAKERS:
Diana Velez (The Lawrence Hall of Science: Berkeley, CA), FOSS Project Staff (The Lawrence Hall of Science: Berkeley, CA)

Sponsoring Company: Propello

Learn how to seamlessly embed scaffolds and supports to assist special populations (English learners, Special Education, Gifted/Talented) in NGSS phenomenon-based science lessons. Walk away with support ideas you can use in your classroom right away.

SPEAKERS:
Justice Ejike (Educator), Lisa Thayne (Lead Program Manager, Science: Murfreesboro, TN), Julie Waid (Propello: Austin, TX)

Sponsoring Company: American Farm Bureau Foundation for Agriculture

To effectively collaborate, problem-solve and be active in their own thinking/learning, students need to develop an understanding of themselves, their environment, and their impact on the future. Join us for a hands-on learning experience connecting food, agriculture, and science.

Sponsoring Company: STEMscopes by Accelerate Learning

Have you wanted to implement a Project-Based Learning unit in your classroom? Multiple Literacies in Project-Based Learning (ML-PBL) provides interdisciplinary science units for Grades K-5. Experience hands-on lessons that are enjoyable and intellectually satisfying for the teacher and students.

SPEAKERS:
Leslie Spaeny (STEMscopes by Accelerate Learning: Houston, TX), Susan Codere (CREATE for STEM Institute, Michigan State University, Retired), Joseph Krajcik (CREATE for STEM Institute, Michigan State University: East Lansing, MI), Cory Miller (CREATE for STEM Institute, Michigan State University: East Lansing, MI), Angela Campana (Accelerate Learning, Inc.: Houston, TX)

Sponsoring Company: Discovery Education, Inc.

Join us as we explore how Discovery Education supports Science Georgia Standards of Excellence and educators using phenomena to drive instruction is to help students engage. Pre-registration is required and a light lunch is served first come first serve. Pre-register at bit.ly/de-at-nsta-2023

Sponsoring Company: Texas Instruments

A decomposing corpse is found in a field. Four possible missing persons fit the description. But who is it? Using clues near the scene will help determine identity. Forensic anthropologist Diane France helped to develop this free middle school and high school forensic science lesson.

Sponsoring Company: School Specialty - FOSS

Investigate phenomena and experience how students collect data, engage in sensemaking discussions, and construct explanations in FOSS lessons. Experience strategies that build student agency and promote scientific thinking and discussion by using science notebooks.

SPEAKERS:
Brian Campbell (The Lawrence Hall of Science: Berkeley, CA), FOSS Project Staff (The Lawrence Hall of Science: Berkeley, CA)

Sponsoring Company: Vernier Science Education

Looking for ways to get your middle schoolers excited about science? We can help. Explore ways that Vernier technology can engage students in hands-on STEM learning and help them learn about important scientific concepts, including temperature, light, friction, and grip strength.

SPEAKERS:
David Carter (Vernier Science Education: Beaverton, OR)

Sponsoring Company: Bozemanscience.com, Inc

Paul Andersen will model best practices of science instruction including: modeling instruction, argument-driven inquiry, phenomenon-based instruction, and the SEPs contained in the NGSS. Special consideration will be given to the CCCs as a thematic and practical lens to drive scientific inquiry.

Sponsoring Company: hand2mind

Looking for a flexible, hands-on, standards-aligned program that engages students in scientific learning? Come experience phenomena-based learning with Investigating Everyday Phenomena! Explicit, ready-to-implement lessons easily fit into your classroom routine, and kits include hands-on materials.

Sponsoring Company: Propello

Teachers will learn practical ways to take baby steps or giant leaps towards a student-centered, inquiry-style classroom while guiding effective, engaging learning.

SPEAKERS:
Justice Ejike (Educator), Lisa Thayne (Lead Program Manager, Science: Murfreesboro, TN), Julie Waid (Propello: Austin, TX)

Sponsoring Company: Discovery Education - Pivot Interactives

Teachers know that students are engaged by active learning, but creating active learning environments and opportunities take time, expertise, equipment, and supplies. Let’s explore interesting ways to engage students with MORE active learning and “doing science” throughout the learning cycle!

Sponsoring Company: School Specialty - FOSS

Join us for a hands-on experience and discussion as we consider the assets of our diverse students and how to leverage their funds of knowledge in science and engineering. Receive a toolbox of strategies the FOSS Project developed for educators to support universal access.

SPEAKERS:
Diana Velez (The Lawrence Hall of Science: Berkeley, CA), FOSS Project Staff (The Lawrence Hall of Science: Berkeley, CA)

Sponsoring Company: Texas Instruments

Attendees will explore disease modeling through the use of ZOMBIES!

Sponsoring Company: Savvas Learning Company

This session will focus on the developmental (not academic) gaps that the past few years of learning are likely to have caused and provide multiple strategies to address those inequities. Like Maslow's model shows, we must address the deficiencies before we can expect growth.

SPEAKERS:
Ramy Mahmoud (Savvas Learning Co.: Paramus, NJ)

Sponsoring Company: The National WWII Museum

When you use real problems and stories from history to begin investigations, STEM naturally happens. Starting with problem-solving your students will naturally engage in the science and engineering practices while learning about history, and practicing disciplinary literacy

Sponsoring Company: Studies Weekly

Learn how to use phenomenon and inquiry to promote equitable talk and provide accessible entry points for all students during science class by using lesson design techniques such as concept building, student-driven inquiry, neutral prompting, localized vocabulary introduction, and processing time.

SPEAKERS:
Clayton Chamberlain (Studies Weekly: Orem, UT)

Sponsoring Company: Stile Education

Teaching has always been challenging, and a pandemic has only exacerbated the struggles of educators and widened pre-existing gaps. Join us for our session to discuss how teachers can leverage cross-curricular strategies to increase participation, engagement, and outcomes in the science classroom.

SPEAKERS:
Julianna Jimenez (Stile Education: Los Angeles, CA), Hailey Vogel (Head of Teaching and Learning: Los Angeles, CA)

Sponsoring Company: TCI

In this hands-on session, we’ll conduct a Bring Science Alive! investigation that gets students engaged in explaining phenomena and solving problems like real-world scientists and engineers.

SPEAKERS:
Brian Thomas (TCI: Mountain View, CA)

Sponsoring Company: Discovery Education, Inc.

Join Discovery Education, Mystery Science, and Pivot to unlock student-centered, inquiry-based learning opportunities that transform your ordinary science lesson to a phenomenal experience for students in a fun escape activity! Spots are first come first serve; pre-register at https://bit.ly/de-at-nsta-2023

Sponsoring Company: National Science Foundation

Join the National Science Foundation as we share professional development opportunities for teachers within the federal government and hear from Presidential Awardees about their experiences and benefits received from the PAEMST program.

SPEAKERS:
Gianluca Grignoli (NSF Event Lead: Philadelphia, PA)

Sponsoring Company: STEMscopes by Accelerate Learning

Come learn how to use effective literacy strategies so that students can better understand science content. Student understanding and critical-thinking skills will improve with these techniques. Join our constructivist approach that promotes literacy in the science classroom.

SPEAKERS:
Suzan Morris (STEMscopes by Accelerate Learning: Houston, TX), Angela Campana (Accelerate Learning, Inc.: Houston, TX)

Sponsoring Company: InnerOrbit

During this session you’ll build a scaffolded, NGSS-aligned assessments to use with your classroom, school, or district! We'll investigate building prior grade level assessments, cover common misconceptions around sensemaking, and best practices for scaffolding assessments for MS students.

Sponsoring Company: STEMscopes by Accelerate Learning

Learn from innovative schools and districts on how they strengthen STEM instructional capacity through systematic approaches to professional learning. Hear from colleagues on how they integrated STEM certification programs into initiatives to positively impact STEM instruction and student success.

SPEAKERS:
Susan Arnette (STEMscopes by Accelerate Learning: Houston, TX), Angela Campana (Accelerate Learning, Inc.: Houston, TX)

Sponsoring Company: InnerOrbit

During this session you’ll build an NGSS Benchmark or common assessment from our database of 10,000+ NGSS Assessment items! We'll look at the types of questions best used for these summative assessments and take workshop time to build an assessment you can use immediately

SPEAKERS:
Erin Cooke (Customer Success Manager)