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Listen to Mary! :^)
Developing non-verbal communication skills is the first line of defense and the least disruptive to your class. If a student doesn't pick up on a simple gesture or look, then I would just quietly walk up to them and just say something like, 'please stop talking' or 'put the phone away.' quietly. The second time I would actually walk up to them and in a sterner tone tell them the same thing and say 'strike two'. On the third time, say, 'strike three,' tell the student to wait outside the classroom until you can talk to them. No arguments, no discussion right then. Stand your ground and have them leave the room. (By the way, the strikes don't disappear at the end of the class...they continue for the term!). In the hallway, (which I sometimes referred to as 'my office') you have taken their audience away and the student does not neet to put up a resistance to save face. Talk directly to the behaviour: 'You need to stop talking while I'm teaching.' is better than something like 'When are you going to stop?' Try to resolve it quickly so you both can return to class. If the conversation is going nowhere then you might send them to the office, ask them to wait longer and think about it or (my favourite) ask them if their parents are at home or at work.
Hope this helps,
Gabe
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